Luxury is intentional. So is ownership.
At Morin.O, our bags are produced in limited quantities and finished with deliberate craftsmanship. For this reason, all sales are final and we do not offer refunds.
In the rare event that you receive:
• An item that is damaged upon arrival, or
• An item that is not what you ordered,
Please notify us within 24 hours of delivery, accompanied by clear photographic evidence. Once verified, we will arrange a replacement or provide a resolution aligned with our standards.
Please note:
• Items showing signs of use, or damage after delivery are not eligible for return or exchange.
• Returns based on change of mind, preference decisions are not accepted.
These policies allow us to preserve the exclusivity, value, and story behind every Morin.O piece.