All Morin.O pieces are specially handcrafted. The manufacturing process takes up to 7-10 working days after your order is confirmed for items out of stock. However, once bag availability is confirmed, delivery takes 3-5 days depending on the location.
We currently deliver worldwide.
All items in the online store are shipped from Lagos, Nigeria.
Shipping costs are calculated accordingly.
We have a 100% delivery track record using DHL, UPS& FedEx postal system. We also provide complimentary tracking, with a tracking number, which we email to you after mailing.
We stay in touch with all our online store customers for post-delivery feedback, which we take into strong account.
Shipping Timeline:
- 1-3 working days (Nigeria)
- 3-7 working days (US/Canada/Europe)
- 7-10 working days Other part of the world
- Personalized orders will take 2-4 weeks to make, depending on design.
We do not allow refunds on any items. This is because each bag is manufactured specifically to the taste of the customer and a resale is not guaranteed.
If your bag arrived faulty, we sincerely apologize for this. Our aim is to deliver your item to you in the most pristine condition.
Kindly contact [email protected] and we’ll take care of you.
Exchanged items will be accepted at our discretion.
We therefore offer a full manufacturer’s guarantee against defects. We will happily replace or repair your product in as timely a period as possible. Contact [email protected] and we’ll take care of you!
Items can be exchanged within 3 days (for domestic orders) and within 10 days (for international orders).
The delivery/shipping of exchanged items comes at an additional charge.
We require proof of purchase before any exchange can be made. Proof of purchase can be the original receipt or a bank statement specifying the purchase.
Kindly contact [email protected] and we will provide you with the necessary information to process an exchange.
Payment can be made via Bank transfers, PayPal, or PayStack.
You can find step-by-step information on using our secure payment system here.