At Morin.O, each piece is carefully handcrafted with attention to detail and quality. Because of the unique and personalized nature of our products, we do not offer refunds on any items. However, we stand by our craftsmanship and will ensure that every customer receives a product in excellent condition.
No Refunds
All sales are final. Refunds are not available as each product is crafted specifically to customer order and resale cannot be guaranteed.
Exchanges
We offer exchanges in the following cases:
- If your item arrives damaged or faulty
- If you require a size, style, or design change (subject to availability and approval)
Conditions for exchange:
- Domestic orders: within 3 days of delivery
- International orders: within 10 days of delivery
- Items must be unused, in original packaging, with proof of purchase
The cost of delivery/shipping for exchanged items will be the responsibility of the customer.
Manufacturer’s Guarantee
We provide a full manufacturer’s guarantee against defects. If your item is defective, we will repair or replace it as quickly as possible.
How to Request an Exchange or Report an Issue
Please contact us at info@morin-o.com with your order details and proof of purchase. Our team will guide you through the process.